Experienced Collection Manager with over 5 years of experience managing debt collection for multiple clients. Highly organized and detail-oriented, with exceptional communication and negotiation skills.
Collection Manager | 2018 - Present
Developed and implemented collection strategies for multiple clients, resulting in a 20% increase in collection rates.
Managed a team of 10 collectors, providing coaching and training to improve their performance.
Negotiated payment arrangements with clients and debtors, resulting in the settlement of $2M in debt.
Senior Collection Specialist | 2015 - 2018
Managed a portfolio of over 500 delinquent accounts, resulting in the recovery of $1M in debt.
Reviewed and analyzed debtor accounts to develop personalized collection strategies.
Assisted in the training and coaching of new collection specialists.
Excellent communication and negotiation skills
Strong analytical and problem-solving skills
Proficient in debt collection software and technology
Highly organized and detail-oriented
Volunteer experience can be just as valuable as paid experience. If it's relevant to the job, don't hesitate to include it on your resume.
If you are looking for a job as a Collection Manager, you will need a strong resume that showcases your skills and experience in the field. A well-written Collection Manager resume can help you stand out from other applicants and increase your chances of getting the job.
The first thing you need to do when writing your Collection Manager resume is to start with a strong summary. This summary should be brief, but it should effectively communicate what you can bring to the table as a Collection Manager. Make sure to highlight your skills, experience, and any relevant qualifications that make you a great candidate for the job.
One of the most important aspects of your Collection Manager resume is your work experience in the field. Highlight your relevant experience by including job titles, dates of employment, and a brief description of your duties and responsibilities. Make sure to focus on your accomplishments, such as increasing collection rates, reducing delinquencies, and improving customer satisfaction.
As a Collection Manager, you will need a variety of skills to be successful in the job. Make sure to showcase these skills on your resume by including a list of your strongest attributes. This can include skills such as strong communication skills, attention to detail, ability to work under pressure, and experience with collection software.
If you have any relevant education or certifications in the field of collections, make sure to mention them on your resume. This can include a degree in finance or accounting, or a certification from a professional organization such as ACA International or the National Association of Credit Management.
Finally, make sure to include any relevant volunteer or community experience on your Collection Manager resume. This can show potential employers that you are passionate about the field and have a strong commitment to helping others. This can include volunteer work with a local credit counseling organization or community service work related to financial literacy.
An unorganized or unclear format can make your resume difficult to read and understand. Make sure your formatting is consistent and logical, with clear sections and bullet points.
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