Collection Agent Resume Example & Writing Guide

Collection Agent Resume Example
Learn how to create the perfect Collection Agent resume with our example and writing guide. Improve your chances of landing the job with our expert tips.
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Collection Agent Resume Sample


Experienced Collection Agent with 5 years of experience in debt recovery. Exceptional skills in negotiation, communication, and problem-solving. Proficient in using collection software and managing client accounts. Known for increasing collection rates by 20%.

Professional Experience

  • ABC Agency

    Collection Agent (2017-present)

    • Managed a portfolio of 200+ client accounts on a daily basis.
    • Coordinated with legal teams to initiate legal actions against delinquent accounts.
    • Negotiated payment plans with clients to improve collection rates.
    • Resolved client issues and complaints in a timely and effective manner.
  • DEF Collections

    Collection Agent (2015-2017)

    • Worked with clients to ensure timely payments and resolve outstanding balances.
    • Developed and implemented effective collection strategies to improve recovery rates.
    • Managed client relationships and ensured customer satisfaction with services.
    • Utilized collection software to manage client accounts and monitor progress.


  • Bachelor's Degree in Business Administration, XYZ University (2015)

Expert Tip

Include Volunteer Experience

Volunteer experience can be just as valuable as paid experience. If it's relevant to the job, don't hesitate to include it on your resume.

Collection Agent Resume Writing Guide


If you want to work as a Collection Agent, you need to ensure that your resume is well-written and effective in highlighting your skills and experience. The following tips will help you create a professional Collection Agent resume that will stand out from the rest.

1. Start with a strong objective statement

The objective statement is a brief overview of your goals and what you hope to achieve by working as a Collection Agent. This statement should be tailored to the specific job you are applying for and should demonstrate your qualifications for the job.

2. List your relevant work experience

  • List your work experience in reverse chronological order, starting with your most recent job.
  • Include the company name, job title, and dates of employment for each job you have held.
  • Provide a detailed description of your duties and responsibilities in each job.
  • Highlight any relevant experience working in collections or with debtors.

3. Include your education and certifications

  • List your educational qualifications in reverse chronological order, starting with your most recent degree.
  • Include the name of the institution, your degree, and the dates of attendance.
  • If you have any relevant certifications, such as a Certified Collection Specialist (CCS) designation, be sure to include them.

4. Showcase your skills

  • List your relevant skills, such as strong communication and negotiation skills, attention to detail, and ability to work under pressure.
  • Include any software programs or tools you are proficient in, such as Excel or skip tracing software.
  • If you speak multiple languages, be sure to include them.

5. Use strong action verbs

Use strong action verbs to describe your accomplishments and responsibilities, such as "negotiated payment plans with debtors" or "processed invoices and billing statements."


By following these tips, you can create a Collection Agent resume that highlights your skills, experience, and qualifications for the job. Remember to keep it professional, concise, and tailored to the specific job you are applying for.

Common Resume Writing Mistake

Ignoring Gaps in Employment

Unexplained employment gaps can raise red flags for employers. Be sure to explain these gaps in a cover letter or during the interview process.

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