A dedicated and results-oriented Claims Manager with ten years of experience in managing, investigating, and resolving insurance claims. Skilled in interpreting policies, documenting, and calculating damages, and negotiating settlements. Proven track record of increasing efficiency, reducing costs, and improving customer satisfaction.
ABC Insurance Company, Claims Manager
2015 - present
- Manage a team of five claims adjusters, providing guidance, training, and support
- Investigate and evaluate insurance claims, including property damage, liability, and bodily injury
- Negotiate settlements with claimants and third-party representatives, ensuring timely and cost-effective resolutions
- Collaborate with underwriters and legal counsel to ensure compliance with company and state regulations
XYZ Insurance Company, Senior Claims Adjuster
2010 - 2015
- Investigated and evaluated property damage, liability, and bodily injury claims
- Calculated damages and negotiated settlements with claimants and third-party representatives
- Provided guidance and training to junior claims adjusters
- Collaborated with underwriters and legal counsel to ensure compliance with company and state regulations
- Bachelor's degree in Business Administration, University of California, Los Angeles
- Certificate in Insurance Claims Management, American Institute for CPCU
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Adept in interpreting policies and regulations
- Proficient in Microsoft Office and claims management software
Include Contact Information
Always include current contact information. Make sure employers have a way to reach you, whether it's by phone, email, or a professional networking site.
Writing a Claims Manager resume may seem like an easy task, but it requires a lot of attention to detail and a thorough understanding of what the role demands. Employers receive numerous resumes, so yours must stand out. It should demonstrate your qualifications, expertise, and experience in a clear and concise manner.
- Choose the right format: Your resume should have a professional appearance. The most commonly used format is a reverse-chronological style, which lists your most recent work experience first. This format is widely accepted, making it easier for employers to find the information they need.
- Highlight your skills and experience: Focus on the skills and experience relevant to a Claims Manager role. These include excellent analytical skills, attention to detail, excellent communication and negotiation skills, and sound knowledge of the insurance claims industry.
- Use strong action words to describe your accomplishments: Use active verbs and strong action words to describe your accomplishments in previous roles. For example, instead of saying "responsible for handling claims," say "successfully reduced claims processing time by 50 percent."
- Quantify your accomplishments: To show the scope and impact of your work, quantify your accomplishments. For example, "Managed a team of ten claims adjusters, processing 300 claims per month." This information shows that you can handle high-volume workloads and manage complex teams.
- Include certifications and licenses: If you hold any related certifications or licenses, make sure to mention them in your resume. These show that you have gone above and beyond to acquire industry-specific knowledge and skills.
- Proofread and edit your resume: Before submitting your resume, make sure to proofread it thoroughly and check for typos, grammatical errors, and formatting inconsistencies. This can make a significant difference in the impression you leave on an employer.
A well-crafted Claims Manager resume is crucial in securing an interview, ultimately leading to a job offer. By choosing the right format, highlighting your key skills and experience, using strong action words, quantifying your accomplishments, and proofreading your resume, you can create a winning document that sets you apart from other job seekers.