Claim Representative Resume Example & Writing Guide

Claim Representative Resume Example
Get the perfect Claim Representative resume with our example and writing guide. Showcase your skills and experience to stand out from the competition.
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Claim Representative Resume Sample

Professional Summary:

A motivated and detail-oriented claim representative with over 5 years of experience adjudicating claims, performing loss analysis, and ensuring policy compliance. Extremely knowledgeable about current industry standards and able to effectively communicate with clients and colleagues alike.

Work Experience:

  • Senior Claim Representative - XYZ Insurance, Chicago, IL (2018-present)

    • Manage a caseload of up to 200 claims per month, including property, casualty, and liability claims.
    • Conduct thorough investigations of all claims, including interviews with policyholders, law enforcement officials, and witnesses.
    • Collaborate with underwriters to ensure policy compliance and identify potential fraud.
    • Communicate effectively with clients and colleagues to answer questions and resolve issues.
  • Claim Representative - ABC Insurance, New York, NY (2016-2018)

    • Adjudicated up to 75 claims per month, including auto, homeowners, and workers' compensation claims.
    • Performed thorough loss analysis and made appropriate settlement offers to policyholders and claimants.
    • Developed strong working relationships with law enforcement officials and other industry professionals.
    • Provided excellent customer service to policyholders and claimants, answering questions and resolving issues in a timely manner.


  • Bachelor's Degree in Business Administration - University of Illinois, Urbana-Champaign (2012-2016)


  • Strong attention to detail and ability to analyze complex information
  • Excellent communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Extremely knowledgeable about current industry standards and trends

Expert Tip

Customize Each Resume

Avoid sending a generic resume to multiple employers. Tailor your resume to each job you're applying for by emphasizing the most relevant skills and experiences.

Claim Representative Resume Writing Guide


If you are considering a career as a Claim Representative, you will need a well-crafted resume that effectively showcases your relevant skills and experience. This article will provide you with information on how to write a Claim Representative resume that will stand out from the competition.

1. Understand the Job Description

The first step in writing a winning Claim Representative resume is to carefully review the job description. This will enable you to identify the specific qualifications, skills, and attributes that the employer is seeking in a candidate. Make sure that you emphasize your relevant experience and strengths that align with the job requirements.

2. Highlight your Relevant Experience

Your relevant experience is one of the most important sections of your resume. It should include your previous job titles, the dates of employment, and a brief overview of your responsibilities and achievements. Be sure to focus on experiences that are relevant to the position of Claim Representative. For example, if you have worked in insurance claims processing, customer service, sales, or other related fields, make sure to highlight your achievements and responsibilities in those roles.

3. Emphasize your Customer Service Skills

As a Claim Representative, you will be working directly with customers who have filed claims. Therefore, it is essential that you have strong customer service skills and can effectively communicate with clients. Make sure to highlight your experience in customer service, including any customer service awards or accolades you have received.

4. Mention your Technical Skills

As a Claim Representative, you will be required to use various software and technical tools to process claims. Make sure to mention any relevant software or technical skills you possess. This could include experience with claims processing software, Microsoft Office, or other technical tools that are commonly used in the insurance industry.

5. Showcase your Education and Certifications

Many employers require a minimum level of education or certain certifications for the position of Claim Representative. Make sure to highlight your education and any relevant certifications you have obtained. This will help demonstrate your knowledge of the insurance industry and your commitment to ongoing professional development.

6. Tailor your Resume for each Job Application

Finally, to maximize your chances of landing an interview, make sure to tailor your resume for each job application. This means carefully reviewing the job description and employer's requirements and customizing your resume accordingly. This will help ensure that your resume stands out and demonstrates that you are the best candidate for the job.

  • Review the job description and tailor your resume accordingly
  • Highlight your relevant experience
  • Showcase your customer service skills
  • Mention your technical skills
  • Highlight your education and certifications
  • Customize your resume for each job application

Common Resume Writing Mistake

Using a Non-Professional Email Address

Using a non-professional email address can be a quick turn-off for hiring managers. Make sure your email address is simple and professional.

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