Call Center Representative Resume Example & Writing Guide

Call Center Representative Resume Sample

Call Center Representative with 5+ years of experience in customer service seeking to leverage excellent communication skills and ability to manage high call volume.

Professional Experience

ABC Company

Call Center Representative

2017-Present
- Assist customers with product inquiries, billing questions, and technical support via phone and email
- Manage an average of 70 calls per day with a 95% satisfaction rating from customers
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet or exceed quarterly performance metrics including call volume, average handle time, and customer satisfaction
XYZ Company

Call Center Representative

2015-2017
- Provided excellent customer service to customers via phone and email regarding account inquiries and technical support
- Resolved customer issues using active listening, empathy, and problem-solving skills
- Managed an average of 60 calls per day with a 90% satisfaction rating from customers
- Consistently met or exceeded performance metrics including call volume, average handle time, and customer satisfaction

Skills

Excellent communication skills both written and verbal
Active listening and empathy skills
Strong problem-solving and analytical skills
Ability to manage high call volume while maintaining high-quality customer service
Proficient in Microsoft Office and customer relationship management (CRM) software
Fluent in Spanish and English

Expert Tip

Use Job Keywords

Many employers use software that scans for specific job keywords. Make sure to include these keywords, found in the job posting, to ensure your resume doesn't get filtered out.

Call Center Representative Resume Writing Guide

Introduction

If you want to work as a call center representative and are looking for a job, you need to have an impressive resume.

1. Begin with a strong summary

The opening summary should grab the attention of the hiring manager. It should briefly explain who you are, your experience, and what you can add to the company.

Keep it brief – no more than three sentences
Mention experience and achievements
Relate your skills to the job requirements

2. List relevant work experience

The bulk of your resume should be focused on your work experience. List all previous jobs, tasks, and achievements that relate to the position you are applying for.

List the most recent work experience first
Include details like the name of the company, job title, dates employed, and main duties
List any achievements, awards, or promotions

3. Highlight your skills and qualifications

Include a separate section for your skills and qualifications. This section should highlight your strengths that make you the ideal candidate.

List technical skills such as software, hardware or telephony expertise
Mention your communication and problem-solving skills
Include any qualifications or certifications related to the job

4. Explain your education and training

Include a section for your formal education and any training you have received. Employers are interested in what training and education you have received that is relevant to the position.

List the educational institutions you have attended
Include any degrees you have earned
List any training programs or certificates you have completed

5. Add any additional information

You can add any additional information that may make you stand out from other applicants. This could include volunteer work, languages spoken or additional skills you have.

List any volunteer work or community involvement
Mention any languages spoken fluently, especially if you're dealing with a multilingual base
List any additional skills or hobbies that would make you a good representative

Conclusion

A well-crafted resume will always make a good impression on the hiring manager. Highlight your strengths and accomplishments while making sure to show the employer how you can benefit their company. Remember to proofread your resume thoroughly and make sure it is error-free.

Common Resume Writing Mistake

Lack of Keywords

With many companies using Applicant Tracking Systems (ATS) that scan for specific keywords, failing to include these keywords could result in your resume being overlooked.

Customer Service Associate
Customer Success Manager
Client Services Manager
Call Center Agent
Pbx Operator
Director Of Customer Service
Customer Service Agent
Phone Operator
Telephone Operator
Call Center Supervisor