Call Center Agent Resume Example & Writing Guide

Call Center Agent Resume Sample

Summary

Experienced Call Center Agent with over 5 years of customer service experience. Skilled at handling high volumes of calls and resolving customer issues efficiently. Proficient in using various call center software and tools.

Experience

Call Center Agent, ABC Corp

Handled an average of 100 inbound calls per day, addressing customer inquiries and complaints. Consistently met or exceeded performance metrics such as average handle time, first call resolution, and customer satisfaction. Collaborated with team members and supervisors to improve processes and resolve complex customer issues.

Highlights:
- Reduced average handle time by 20% through effective communication and use of software tools
- Implemented a new call routing system that improved customer wait times by 30%
- Recognized as top performer for 3 consecutive quarters
Customer Service Representative, XYZ Corp

Assisted customers with product orders, billing inquiries, and technical support. Developed in-depth knowledge of company products and services to provide tailored solutions to customers. Demonstrated empathy and patience in handling escalated customer issues.

Highlights:
- Improved customer satisfaction ratings by 15% through active listening and empathy
- Selected as feature employee for company blog to provide insights on customer service best practices

Skills

Excellent verbal and written communication skills
Strong problem-solving and critical thinking abilities
Proficient in using call center software and tools
Ability to work under pressure and multitask
Customer-focused mindset

Expert Tip

Focus on Hard Skills

While soft skills are important, hard skills are often what get you hired. Prioritize showcasing hard skills that align with the job description.

Call Center Agent Resume Writing Guide

Introduction

If you are interested in a career as a call center agent, one of the first things you need to do is create a resume that will help you stand out from the rest of the applicants. Your resume should be well-organized, easy to read, and highlight your skills and experience.

Step 1: Choose a format

There are several formats to choose from when creating your call center agent resume. The most popular are chronological, functional, and combination. The chronological format is best for those with a lot of experience, the functional format is best for those with little to no experience, and the combination format is best for those with a mix of experience and skills.

Step 2: Include your contact information

Include your full name, address, phone number, and email address at the top of your resume. Make sure your email address is professional and easy to remember.

Step 3: Write a summary or objective statement

Your summary or objective statement should be a brief summary of your skills, experience, and career goals. It should be tailored to the specific job you are applying for.

Step 4: Highlight your skills

List your technical skills such as proficiency in Microsoft Office, customer relationship management software, and phone systems.
List your soft skills such as excellent communication skills, problem-solving ability, and patience.
List any languages you speak fluently

Step 5: List your work experience

List your most recent job first
Include the name of the company, your job title, and the dates you worked there
List your responsibilities and achievements in bullet points

Step 6: Include your education

List your highest level of education first
Include the name of the school, your degree, and the dates you attended

Step 7: Add additional information

If you have any relevant certifications, awards, or volunteer experience, include them on your resume.

Conclusion

A well-written call center agent resume can help you land the job you want. Use these steps to create a resume that highlights your skills and experience and get ready to impress your potential employer!

Common Resume Writing Mistake

Using the Same Bullets

Repeating the same bullet points for different jobs can give an impression of redundancy. Tailor each point to reflect the unique aspects of each role.

Contact Center Manager
Customer Support Specialist
Customer Service Director
Switchboard Operator
Customer Support Representative
Customer Service Manager
Customer Service Supervisor
Call Center Director
Service Representative
Client Services Manager