Assistant Front Office Manager Resume Example & Writing Guide

Assistant Front Office Manager Resume Example
A helpful guide to crafting an Assistant Front Office Manager resume. Includes examples and tips to make your application stand out.
star star star star star
4.8
859 people used this template, 50 people have rated it.

Assistant Front Office Manager Resume Sample

Summary:

Experienced Assistant Front Office Manager with a proven track record of ensuring efficient operations and improving guest experiences in both independently owned and chain hotels. Possesses exceptional leadership and communication skills while providing exceptional customer service and support to staff members, guests, and vendors.

Professional Experience:

Assistant Front Office Manager

ABC Hotel

March 2018 - Present

  • Lead and supervise a team of 8 front desk agents and 2 night auditors in ensuring smooth operations.
  • Coordinate with other departments to provide seamless and exceptional guest experiences.
  • Manage the front desk systems such as Opera PMS, hotel switchboard, and keycard system.
  • Assist in the development and implementation of hotel policies, procedures, and training programs.

Front Desk Supervisor

XYZ Hotel

March 2015 - February 2018

  • Supervised daily operations of front desk which includes reservations, check-in, check-out, and guest assistance.
  • Handled guest complaints and maintained high guest satisfaction through quality service and timely response to issues.
  • Assisted in staff training, scheduling, and evaluations.
  • Prepared room status, occupancy reports, and guest profiles for management use.

Skills:

  • Proven ability to lead and manage a team to ensure seamless operations.
  • Excellent communication and customer service skills.
  • Proficient in Opera PMS, hotel switchboard, and other front desk systems.
  • Strong problem-solving and decision-making skills.

Education:

  • Bachelor of Science in Hotel and Restaurant Management
  • University of California, Los Angeles (UCLA)
  • Graduated with Honors

Expert Tip

Use a Good Resume Format

Choosing the right resume format is critical. Whether it's chronological, functional, or a combination, make sure it best showcases your experience and skills.

Assistant Front Office Manager Resume Writing Guide

Introduction

As an Assistant Front Office Manager, you play a crucial role in ensuring smooth operations and exceptional guest experiences in a hospitality establishment.

Resume Format and Structure

A well-structured resume can help you stand out from other candidates. Use the following format:

  • Header: Name, Contact Information, and Professional Summary
  • Work Experience: List your previous roles in reverse chronological order
  • Education: List any relevant education qualifications
  • Skills: Mention your key skills that align with the job requirements

Header

Your header is the first thing recruiters and hiring managers see. Hence, it is essential to ensure that your header is impressive and relevant. Include the following information:

  • Your Full Name
  • Contact Information - Email, Phone Number, and Location
  • Professional Summary - A brief statement that highlights your experience, skills, and achievements

Work Experience

Your work experience is the most critical section of your resume. List your previous roles in reverse chronological order, starting with your most recent position and working backward. Make sure to emphasize your responsibilities and achievements in each of your previous roles. Here are some tips to follow:

  • Include the name of the establishment, your job title, and the duration of your employment
  • Use bullet points to list your key responsibilities and achievements in each role, starting with action verbs
  • Quantify your achievements with specific metrics and data wherever possible
  • Highlight your experience in customer service, problem-solving, and team management

Education

List any relevant education qualifications that align with the job requirements. Include the following information:

  • Name of the degree or course
  • Name of the educational institution
  • Duration of the course, starting and end dates
  • Location of the educational institution

Skills

Mention the skills that align with the job requirements. Some of the skills that are helpful for the Assistant Front Office Manager role are:

  • Customer Service
  • Team Management
  • Problem-Solving
  • Organization
  • Communication

Conclusion

Your Assistant Front Office Manager resume needs to emphasize your experience, skills, and achievements to stand out from other candidates. Follow the tips mentioned above to write a compelling resume that gets you the job you desire.

Common Resume Writing Mistake

Including Too Much Personal Information

Details like age, marital status, religion, or other personal information do not belong on a resume. Including them may open the door for potential discrimination, and they're not relevant to your qualifications.

Build your resume online

Create resume online now to take the first step towards career success

CVBLADE developed by hiring professionals. With our resume builder, applying for your dream job is easy and fast.

Create Resume