Assistant Front Office Manager Resume Example & Writing Guide

Assistant Front Office Manager Resume Sample

Summary:

Experienced Assistant Front Office Manager with a proven track record of ensuring efficient operations and improving guest experiences in both independently owned and chain hotels. Possesses exceptional leadership and communication skills while providing exceptional customer service and support to staff members, guests, and vendors.

Professional Experience:

Assistant Front Office Manager

ABC Hotel

March 2018 - Present

Lead and supervise a team of 8 front desk agents and 2 night auditors in ensuring smooth operations.
Coordinate with other departments to provide seamless and exceptional guest experiences.
Manage the front desk systems such as Opera PMS, hotel switchboard, and keycard system.
Assist in the development and implementation of hotel policies, procedures, and training programs.

Front Desk Supervisor

XYZ Hotel

March 2015 - February 2018

Supervised daily operations of front desk which includes reservations, check-in, check-out, and guest assistance.
Handled guest complaints and maintained high guest satisfaction through quality service and timely response to issues.
Assisted in staff training, scheduling, and evaluations.
Prepared room status, occupancy reports, and guest profiles for management use.

Skills:

Proven ability to lead and manage a team to ensure seamless operations.
Excellent communication and customer service skills.
Proficient in Opera PMS, hotel switchboard, and other front desk systems.
Strong problem-solving and decision-making skills.

Education:

Bachelor of Science in Hotel and Restaurant Management
University of California, Los Angeles (UCLA)
Graduated with Honors

Expert Tip

Focus on Your Achievements

Your resume should showcase what you've accomplished in your career. Instead of listing daily tasks, emphasize your achievements, demonstrating your value with real-world examples.

Assistant Front Office Manager Resume Writing Guide

Introduction

As an Assistant Front Office Manager, you play a crucial role in ensuring smooth operations and exceptional guest experiences in a hospitality establishment.

Resume Format and Structure

A well-structured resume can help you stand out from other candidates. Use the following format:

Header: Name, Contact Information, and Professional Summary
Work Experience: List your previous roles in reverse chronological order
Education: List any relevant education qualifications
Skills: Mention your key skills that align with the job requirements

Header

Your header is the first thing recruiters and hiring managers see. Hence, it is essential to ensure that your header is impressive and relevant. Include the following information:

Your Full Name
Contact Information - Email, Phone Number, and Location
Professional Summary - A brief statement that highlights your experience, skills, and achievements

Work Experience

Your work experience is the most critical section of your resume. List your previous roles in reverse chronological order, starting with your most recent position and working backward. Make sure to emphasize your responsibilities and achievements in each of your previous roles. Here are some tips to follow:

Include the name of the establishment, your job title, and the duration of your employment
Use bullet points to list your key responsibilities and achievements in each role, starting with action verbs
Quantify your achievements with specific metrics and data wherever possible
Highlight your experience in customer service, problem-solving, and team management

Education

List any relevant education qualifications that align with the job requirements. Include the following information:

Name of the degree or course
Name of the educational institution
Duration of the course, starting and end dates
Location of the educational institution

Skills

Mention the skills that align with the job requirements. Some of the skills that are helpful for the Assistant Front Office Manager role are:

Customer Service
Team Management
Problem-Solving
Organization
Communication

Conclusion

Your Assistant Front Office Manager resume needs to emphasize your experience, skills, and achievements to stand out from other candidates. Follow the tips mentioned above to write a compelling resume that gets you the job you desire.

Common Resume Writing Mistake

Not Including a LinkedIn URL

Not including a LinkedIn URL could mean missed opportunities. Many hiring managers expect it and it can provide more detailed information than your resume.

Facilities Management
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Emergency Management Director
Operations Clerk
Help Desk
Document Processor
Administrative Secretary
Operations Team Leader
Shift Supervisor
Facilities Manager