912 Dispatcher Resume Example & Writing Guide

912 Dispatcher Resume Example
Learn how to create an impressive 912 Dispatcher resume with our writing guide and example. Get hired with a professional and compelling application.
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912 Dispatcher Resume Sample

A highly-skilled and organized 912 Dispatcher with 5 years of experience in emergency response dispatching

Professional Skills:

  • Excellent verbal and written communication skills
  • Ability to remain calm and composed under pressure
  • Strong problem-solving skills
  • Ability to multitask and prioritize tasks efficiently
  • Familiarity with emergency response procedures and protocols

Work Experience:

912 Dispatcher

ABC Emergency Services - Chicago, IL

June 2016 - Present

  • Receive and dispatch emergency calls and provide necessary assistance to callers.
  • Communicate with emergency responders and provide detailed information about the caller's location and situation.
  • Monitor the status of emergency responders and provide necessary updates to callers.
  • Maintain accurate and detailed records of all calls and dispatches.
  • Participate in training and continuing education programs to stay up-to-date with emergency response procedures and protocols.

911 Dispatcher

XYZ Emergency Communications - New York, NY

January 2015 - June 2016

  • Received and dispatched emergency calls and provided necessary assistance to callers.
  • Communicated with emergency responders and provided detailed information about the caller's location and situation.
  • Monitored the status of emergency responders and provided necessary updates to callers.
  • Maintained accurate and detailed records of all calls and dispatches.
  • Participated in training and continuing education programs to stay up-to-date with emergency response procedures and protocols.


  • Bachelor of Science in Criminal Justice
  • University of Florida
  • Gainesville, FL
  • September 2010 - May 2014

Expert Tip

Keep It Concise

Recruiters spend an average of 6 seconds reviewing an individual resume. Keep yours concise and to the point. Aim for one to two pages maximum for most jobs.

912 Dispatcher Resume Writing Guide


If you're looking to become a 912 Dispatcher, you're likely aware that this job requires a highly organized and detail-oriented individual who can respond quickly to emergency situations. To showcase your skills and experience in the best possible light, you will need to create a strong resume. Here's how to do it:

1. Use a Clear and Professional Format

Your resume should be easy to read and well-organized. Stick to a traditional format that includes clear headings and bullet points to highlight your experience and accomplishments. Choose a font that is easy to read and maintain a professional tone throughout.

2. Include Relevant Skills

As a 912 Dispatcher, you will need strong communication, problem-solving, and multitasking skills. Include examples of these skills in your resume, as well as any other skills you have that are relevant to the job. Use bullet points to highlight each skill and its importance.

  • Strong communication skills
  • Ability to multitask and prioritize tasks
  • Excellent problem-solving skills
  • Attention to detail and ability to remain calm under pressure
  • Experience working with emergency services and first responders
  • Familiarity with communication equipment and software
  • Ability to follow protocols and procedures accurately

3. Focus on Relevant Experience

When listing your work experience, focus on positions that demonstrate your ability to handle high-stress situations and work with emergency services. Include detailed descriptions of your responsibilities and accomplishments, as well as any recognition you received for your work.

  • Dispatcher - XYZ Emergency Services (2018-2020)
    • Answered and prioritized calls for emergency services
    • Coordinated with first responders to dispatch them to the appropriate locations
    • Maintained accurate and detailed records of calls and dispatches
    • Received recognition for response times and accuracy of information
  • Customer Service Representative - ABC Insurance (2015-2018)
    • Assisted customers with insurance claims and policy questions
    • Resolved customer complaints and issues
    • Developed strong communication and problem-solving skills
    • Received recognition for excellent customer service

4. Highlight Education and Training

While a degree is not always required for a Dispatcher position, it can be helpful to include relevant training and education. Mention any certifications or training you've received in emergency services, as well as any courses related to communication and problem solving.

  • Bachelor's Degree in Communication - XYZ University
  • Certified Emergency Telecommunicator - National Emergency Number Association

5. Proofread and Edit Carefully

Before sending out your resume, make sure you proofread and edit it carefully. Spelling and grammar errors, as well as formatting issues, can make a negative impression on potential employers. Consider having someone else review your resume for additional feedback.

By following these tips, you can create a strong and effective 912 Dispatcher resume that showcases your skills and experience.

Common Resume Writing Mistake

Excessive Job Hopping

While sometimes it's unavoidable, try to limit the number of short-term jobs listed on your resume as it may signal instability to potential employers.

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