Read this free guide below with common Wait Staff interview questions
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Interviewing for a role in wait staff requires an ability to think quickly, prioritize efficiently and work under pressure. If you’re a hiring manager, asking the right questions will help you identify the best candidate for the job. Here are the top 10 wait staff interview questions and answers.
Answer: I have worked as a waiter/waitress for five years in high-end hotels and restaurants. During that time, I gained a deep understanding of the importance of customer service and the ability to multitask under pressure.
Answer: A great waiter/waitress should possess the following qualities:
Answer: Once, a customer was dissatisfied with their food and demanded a refund. I listened to their grievances, apologized for their experience, and offered to replace their meal, which they accepted. As a result, the customer left happy, and we received positive feedback from them.
Answer: When a shift gets busy, I prioritize my tasks by taking care of customers’ immediate needs first. Then, I focus on placing orders, clearing plates, and sanitizing all workstations in between courses.
Answer: I understand the importance of working as part of a team, and I believe listening to other team members is essential. I contribute to a positive working environment by communicating effectively and collaborating with others to ensure we provide excellent customer service.
Answer: I call out orders to the kitchen staff and prioritize them promptly. I also maintain clear communication with each table to ensure that their needs are met quickly and efficiently.
Answer: I take a calm and patient approach and try to understand the reason behind their behavior. Listening to their concerns and offering solutions to address their complaints is essential in achieving a positive outcome.
Answer: In my experience, suggestive selling requires a gentle approach. Suggestive selling includes promoting specialty dishes, desserts or drinks that the restaurant might offer, without appearing too pushy or aggressive.
Answer: During the beginning of service, I ensure that tables are set and clean, and that menus are organized. During peak hours, I prioritize and coordinate between customers and an efficient ordering process. Finally, during the end of service, I ensure that all tables are cleaned and set for the next shift.
Answer: I apologize for the delay and ensure them that we’re doing our best to deliver their service as promptly as possible. If necessary, I also provide them with a complimentary appetizer or dessert to make up for the delay in service.
As a hiring manager or interviewer, it’s essential to ask the right questions and to search for skill sets such as promptness, patience and the ability to multitask. These qualities are essential in providing great customer service.
Working as a waiter or waitress can be a challenging yet rewarding job. It's a great opportunity to interact with people and showcase your customer service skills. If you want to land your dream job as a Wait Staff, you need to prepare yourself for the interview.
Remember, the interview is a great opportunity to showcase your skills and passion for the job. Preparation is key, and if you follow these tips, you will be sure to impress your potential employer.
Failing to bring a copy of your resume may make you seem unprepared. Bring several copies, even if you've already submitted your resume online.
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