Unit Assistant Interview Preparation

Top 10 Unit Assistant Interview Questions and Answers

1. Can you tell us about your experience with healthcare policies?

As a unit assistant, it’s important to have knowledge about healthcare policies and regulations. I have worked in several healthcare settings, which have given me an understanding of the policies governing the industry. I am also always willing to learn and update myself on new policies.

2. How do you handle multiple tasks and prioritize them?

I prioritize my tasks based on their level of urgency and importance. I use to-do lists and calendars to ensure I am keeping track of all my duties. If I happen to feel overwhelmed or there’s a sudden change in priorities, I communicate with my supervisor to see how we can best manage the workload.

3. What motivated you to pursue a career as a Unit Assistant?

I have always been interested in the healthcare industry, and I wanted to be part of it from an administrative perspective. As a unit assistant, my role is to ensure that everything runs smoothly and efficiently. I find joy in supporting healthcare providers and patients alike, and I appreciate the impact that my work makes on the overall success of the unit.

4. How would you address a patient who is dissatisfied with their care?

I would first listen to their concerns carefully and empathetically. I would then let them know that their satisfaction is important to us and work to resolve the issue, whether it be by communicating with the healthcare providers, escalating if necessary, or finding other means of helping to improve their experience.

5. How would you handle a situation where a patient required urgent attention, but the healthcare providers were busy?

I would immediately alert the healthcare providers that there is a situation, and if necessary, I would call emergency medical services. I would also make sure to keep the patient or their family informed of the situation and assure them that help is on the way.

6. Can you describe your experience with medical terminology and charting?

I have experience with medical terminology, and I am familiar with charting and the various types of charts used in healthcare facilities. In my previous roles, I have been responsible for updating charts, managing patient information, and ensuring that all information is accurate and up to date.

7. How would you stay organized in a fast-paced environment?

As a unit assistant, I am familiar with working in a fast-paced environment. I stay organized by using to-do lists, calendars, and prioritizing tasks based on their level of urgency. I am also willing to adapt to changes and new situations as they arise.

8. Can you tell us about a time you had to deal with a challenging situation with a patient or healthcare provider?

One time, a patient was upset about their care, and they became argumentative with the healthcare providers. I calmly listened to their concerns and explained that we were committed to ensuring their satisfaction. I then worked with the healthcare providers to resolve the issue and updated the patient on the new course of action. By listening, being patient, and working collaboratively with the healthcare providers, we were able to resolve the issue satisfactorily.

9. Can you describe how you would handle confidential information?

All confidential information must be handled with the utmost care and confidentiality. I would ensure that the information was stored appropriately and was only accessed by authorized personnel. I would also ensure that I followed all HIPAA guidelines and regulations in regards to handling confidential information.

10. How do you deal with stress or pressure in your work?

I manage stress by ensuring that I am taking care of myself mentally and physically. I make sure to take breaks and prioritize my own mental and physical health. When under pressure, I prioritize my tasks based on urgency and communicate with my supervisor to ensure that I am meeting expectations.

By answering these questions honestly and effectively, you’ll have set yourself up for success in your next Unit Assistant interview.

How to Prepare for Unit Assistant Interview

Interviewing for a position as a unit assistant is a great opportunity to start or progress in your career in the medical field. In order to have the best chances of success, it's important to do your homework when preparing for the interview. Here are some tips to help you prepare:

Research the facility

Study the job description

Practice common interview questions

Dress and act professionally

By following these tips, you will be well-prepared for your unit assistant interview and increase your chances of being selected for the position. Good luck!