Restaurant Host Interview Preparation

Top 10 Restaurant Host Interview Questions and Answers

1. Can you tell us about your previous customer service experience?

As a restaurant host, your main objective is to ensure your customers have a positive experience. In this question, the interviewer wants to know about your previous customer service experience.

Answer: I have worked in customer service for five years. My experience includes handling customer complaints, managing reservations, and helping customers with any queries or issues they may have.

2. How would you handle a customer who is dissatisfied with their meal or service?

This question tests your conflict resolution skills. As a host, you are the first point of contact for customers, so you need to handle complaints professionally and effectively.

Answer: I would listen to their complaint, apologize for the inconvenience, and offer a resolution to the problem. This might involve getting the manager involved or offering a discount on their meal.

3. How do you handle a difficult or demanding customer?

Working in a restaurant environment can sometimes involve dealing with difficult or demanding customers. The interviewer wants to know how you would handle these situations.

Answer: I would remain calm and professional while listening to their complaint. I would try to understand their concerns and find a solution that would satisfy both the customer and the restaurant.

4. Can you tell us about a time when you went above and beyond for a customer?

This question is asked to understand if you are the type of person who is willing to go the extra mile for a customer.

Answer: Last year, a couple came in for their anniversary dinner. They were hoping to sit by the window but the table was already reserved. Instead, I arranged for a flower bouquet to be placed on their table, which made their evening even more special.

5. How would you manage a long wait time for customers?

In a restaurant, long wait times are usually not ideal but can happen. The interviewer wants to know how you would handle it.

Answer: I would let the customers know that there is a delay with their table, apologize for the inconvenience, and offer them complimentary drinks while they wait. I would also try to give them an accurate estimate time of their wait.

6. How would you handle a large party with a reservation arriving late or not at all?

Dealing with large parties can be a challenge especially if they don't arrive on time, so this question tests on how you handle challenging situations as a host.

Answer: I would hold the table for a reasonable amount of time and contact the reservation party to follow up. If they don't arrive after the given time, I would release the table to another customer.

7. What would you do if a customer requests a specific table that is already reserved?

This scenario tests your problem-solving skills and ability to find solutions to customer requests.

Answer: I would let the customer know that the table is already reserved, and suggest other available tables that meet their preferences. I would also let them know what other options are available for them to customize their dining experience.

8. How do you manage a guest list while maintaining social distancing?

The COVID-19 pandemic has created various challenges for restaurants, including social distancing requirements. The interviewer wants to understand how you manage social distancing while managing guests.

Answer: I would get a list of guests in advance, note their preferred seating area, and arrange the seating plan to accommodate social distancing requirements. I would also have a plan to manage guests who arrive without a reservation and need to be accommodated while meeting distancing requirements.

9. How would you handle a situation where a customer has a severe food allergy?

Many customers have severe food allergies, so it is essential to take their needs seriously.

Answer: I would reassure the customer that their needs are being taken seriously and bring their allergy concerns to the chef's attention. I would also suggest menu options that would be suitable for their dietary restrictions and inform the server that the customer has a food allergy to prioritize their order.

10. Can you tell us about a time you provided exceptional service to a customer with special needs?

This question is asked to understand how you can provide service to mental or physical disabilities customers.

Answer: Last year, a visually impaired guest came in with his guide-dog. I made sure he was given a table with plenty of space to accommodate his dog and also offered him a menu with larger print. Throughout his meal, I continuously checked on him and made sure he was comfortable throughout his dining experience.

In conclusion, conducting an interview is not an easy task, especially for a restaurant host. However, by preparing and understanding the types of questions that may be asked, you can increase your chances of being a successful candidate for the position.

How to Prepare for Restaurant Host Interview

Being a host at a restaurant is an essential role that requires you to provide excellent customer service and create a welcoming atmosphere. If you're preparing for a restaurant host interview, it's essential to be well-prepared and confident. Here are some tips to help you prepare for a restaurant host interview:

Do Your Research

Research the restaurant where you are interviewing. Visit their website and social media pages to learn more about the company's mission, values, and culture.

Find out what types of food and drinks the restaurant serves.

Dress Professionally

Make sure to dress professionally and wear appropriate attire for the interview.

Groom yourself appropriately, such as trimming your hair and nails.

Practice Answering Common Interview Questions

You may be asked common interview questions, so it's essential to prepare your answers beforehand. Practice in front of a mirror, with a friend or family member, or record yourself.

Prepare Questions to Ask the Interviewer

Prepare a list of questions to ask the interviewer. This shows that you're interested and invested in the position.

Some questions you could ask include, "What are the top qualities you look for in a host?" or "How does the restaurant handle busy nights or weekends?"

Show Your Personality

Show your personality and enthusiasm for the position throughout the interview. Smile, make eye contact, and be friendly and welcoming.

Highlight your customer service skills and how you enjoy working with people.

By following these tips, you'll be well-prepared and confident for your restaurant host interview. Remember to be yourself, stay calm, and show your enthusiasm and personality for the role. Good luck!