Read this free guide below with common Restaurant interview questions
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Answer: I have worked as a waiter for two years at XYZ restaurant, where I learned how to handle multiple tables, take orders, and provide excellent customer service. Additionally, I have experience working in the kitchen as a line cook at ABC restaurant, where I learned how to prepare and plate dishes efficiently.
Answer: The key to handling difficult customers is to remain calm and professional at all times. I would listen to their concerns, apologize for any issues, and do my best to resolve the situation in a timely and respectful manner.
Answer: I ensure food safety and hygiene in the restaurant by following all standard operating procedures, such as washing hands frequently and wearing gloves when necessary. Additionally, I make sure to regularly clean and sanitize all surfaces and equipment, and I always check the temperatures of food before serving to ensure they are up to standard.
Answer: I believe communication is key when working in a team environment. I make sure to communicate effectively with my colleagues and listen to their suggestions and feedback. I also believe in being flexible and willing to help out whenever possible to ensure the success of the team.
Answer: One time, a customer had a specific dietary restriction that made it difficult for them to find something to eat on the menu. I spoke with the chef and we were able to create a customized dish that fit their needs. The customer was incredibly grateful and left a positive review on the restaurant's website.
Answer: If I make a mistake in an order, I would apologize to the customer and do my best to rectify the situation as soon as possible. I would communicate with the kitchen staff and have the correct dish made or offer a complimentary item to the customer while they wait.
Answer: I remain calm and focused during busy shifts and prioritize tasks to ensure efficiency. I communicate effectively with my colleagues and ensure clear communication with the kitchen staff to avoid delays. Additionally, I anticipate customer needs and try to preempt potential issues before they occur.
Answer: I have a good understanding of different types of cuisines and have experience working with Italian, French, and Asian cuisine. I am also familiar with different ingredients and cooking techniques used in each cuisine.
Answer: If a customer is unhappy with their food, I would apologize and ask them what specifically they did not like about the dish. I would then communicate with the kitchen staff to see if anything can be done to fix the issue. If not, I would offer to replace the dish or provide an alternative option.
Answer: I prioritize tasks and try to stay organized by taking notes or using a checklist. I try to be efficient with my time by grouping tasks together, such as taking orders for multiple tables at once or delivering dishes to multiple tables in the same section.
Answer: I would apologize for any issues and try to understand the root cause of their dissatisfaction. I would then do my best to rectify the situation or offer a solution that fits their needs, such as a discount on their bill or a complimentary item.
Answer: One time, there was a customer who was highly allergic to certain ingredients and mistakenly ordered a dish with those ingredients. I had to act quickly and call an ambulance to ensure the customer received proper medical attention. I also followed up with the customer and their family to ensure they were okay and offered any additional support needed.
Answer: I enjoy reading industry publications, attending industry events, and following relevant social media accounts to stay informed on the latest trends and news. I also try to learn from and observe other successful restaurants.
Answer: I had a colleague who was often negative and unhelpful. I tried to work with them by communicating effectively and asking for their input on how we can improve our teamwork. I also tried to understand their perspective and offer solutions to any issues they had.
Answer: If there is a difficult menu item, such as one with a highly complex recipe or a rare ingredient, I would make sure to communicate effectively with the kitchen staff and ensure everyone is clear on how to prepare the dish. I would also practice making the dish multiple times to ensure I am comfortable with the recipe and can answer any customer questions about it.
These interview questions and answers can help prepare you for your next restaurant job interview. Make sure to also research the specific restaurant you are applying to and tailor your answers accordingly. Good luck!
Getting a job at a restaurant can be an exciting experience, whether you’re just starting off in the industry, or taking your next step in your career. However, before you can start serving enthused customers, you’ll need to go through the interview process. So, how do you prepare for the big day?
By following these tips and taking the time to prepare for your restaurant interview, you’ll be setting yourself apart from other candidates and presenting yourself as a qualified individual who is the best fit for the job.
Failing to bring a copy of your resume may make you seem unprepared. Bring several copies, even if you've already submitted your resume online.
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