Reservationist Interview Preparation

Practise Reservationist Mock Interview Online
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Reservationist Interview Prep

1 Free Guide Here

Read this free guide below with common Reservationist interview questions

2 Mock Video Interview

Mock video interview with our virtual recruiter online.

3 Evaluation

Our professional HRs will give a detailed evaluation of your interview.

4 Feedback

You will get detailed, personalized, strategic feedback on areas of strength and of improvement.

Expert Tip

Show That You're a Team Player

Most jobs require teamwork, so it's important to demonstrate that you can work well in a team. Use examples of successful team projects you have been part of.

Top 20 Reservationist Interview Questions and Answers

If you have an upcoming interview for a reservationist position, you may be wondering what questions to expect. To help you prepare, we’ve put together a list of the top 20 reservationist interview questions and answers:

1. What experience do you have as a reservationist?

Answer: I have worked as a reservationist for _____ years at _____ company.

2. How do you handle angry customers?

Answer: I listen to their concerns and do my best to resolve the issue to their satisfaction.

3. What qualities do you think are important for a reservationist to have?

Answer: Good communication skills, patience, attention to detail, and the ability to multi-task.

4. How would you handle a difficult customer who refuses to listen to reason?

Answer: I would remain calm and polite while attempting different strategies to resolve the issue, such as offering a different room or a complimentary service.

5. Tell me about a time when you had to handle multiple tasks at once. How did you manage?

Answer: I prioritize tasks based on urgency and importance, while ensuring that all tasks are completed in a timely manner.

6. How do you ensure accuracy when inputting information into a reservation system?

Answer: I double-check all information entered and confirm with the customer to ensure accuracy.

7. Have you worked with any reservation software before? If so, which ones?

Answer: Yes, I have worked with _____ and _____ reservation software.

8. What do you think is the most challenging part of being a reservationist?

Answer: Dealing with difficult customers and managing conflicting priorities.

9. How do you ensure customer satisfaction?

Answer: By actively listening to their concerns, providing excellent customer service, and going above and beyond to exceed their expectations whenever possible.

10. Tell me about a time when you had to think on your feet to resolve an issue with a customer.

Answer: I calmed the customer down by empathizing with them and acknowledging their frustration. Then, I quickly found a solution to their problem by offering an alternative solution.

11. How do you handle confidential customer information?

Answer: I handle it with the utmost care and ensure it is kept confidential at all times.

12. Do you have experience working in a team environment?

Answer: Yes, I have worked in several teams and have excellent communication and collaboration skills.

13. How do you handle a situation where a customer is dissatisfied with their accommodations?

Answer: I listen to their concerns, apologize for any inconvenience, and provide alternative solutions such as offering a different room or complimentary service.

14. How do you stay organized and manage your time effectively?

Answer: I prioritize tasks based on urgency and importance, create to-do lists, and ensure that all tasks are completed in a timely manner.

15. What is your experience with upselling and cross-selling?

Answer: I have experience in offering customers additional services or upgrades based on their needs and preferences.

16. How do you handle a situation where a customer wants to cancel their reservation?

Answer: I would handle it with care and empathy, and assist them in cancelling their reservation while ensuring they were not charged any fees if applicable.

17. What do you do if you encounter a problem that you don’t know the answer to?

Answer: I would research the issue and seek guidance from a supervisor or colleague if needed to ensure the issue is resolved correctly.

18. How have you implemented feedback from customers or supervisors?

Answer: I actively listen to feedback and strive to incorporate it to improve my skills and work performance.

19. What do you do if there is a mistake in a reservation that a customer has made?

Answer: I would correct the mistake and ensure that the customer is informed of the change.

20. How do you handle a situation where a customer is requesting something outside of the company policy?

Answer: I would explain the company policy and attempt to come up with alternative solutions to meet the customer’s needs.

With these questions and answers, you’ll be able to walk into your reservationist interview with confidence and preparedness.

How to Prepare for Reservationist Interview

Being a reservationist puts you on the front line of the hospitality industry. You interface with customers regularly, and you are responsible for ensuring that the bookings are accurate and timely, and that your clients’ experiences are enjoyable. To nail the interview, you must demonstrate that you have excellent communication skills, are detail-oriented, and can think on your feet.

Here are a few key tips to prepare for your reservationist interview:

  • Research the Company: Learn about the company, what they are known for, and what they are trying to achieve. To understand their core values, visit their website, read company literature, or check out their social media pages.
  • Review the Job Description: Know your position's requirements and responsibilities. Interpret the job description and specifications to align your strengths and experience with the qualifications listed.
  • Practice Active Listening: Reservationists require active listening skills because they must decipher customer needs and make bookings appropriately. Conduct role-plays with friends or family to improve your active listening skills as they pose as customers.
  • Study Communication Etiquette: Appropriate business communication is essential when dealing with clients. Polite and effective communication forms lasting customer relationships. It demonstrates your ability to understand customer needs, make recommendations, and respond to feedback.
  • Prepare for Possible Questions: Interviewers may ask questions such as why you want to work as a reservationist or describe your experience in customer service. Be ready for behavioral questions like outlining your strengths and fails in certain situations. Customers' satisfaction with the reservation process and bookings is always the priority.
  • Dress Professionally: Dress well to make the right first impression on your potential employers, it shows your seriousness towards your role and sets a tone of respect for the industry.
  • Be Positive: Throughout the interview, maintain a positive attitude and exude confident body language. Demonstrate that you have a positive approach to work and enjoy interacting with customers.
  • By following these tips, you will be on the right path to nailing the interview as a reservationist. Remember, it is also important to be yourself, be honest, and be articulate about your strengths and weaknesses.

    Common Interview Mistake

    Being Overly Familiar

    An interview is a professional interaction, so avoid being overly familiar or casual. Be friendly and personable, but always maintain professionalism.