Read this free guide below with common Reservationist interview questions
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When answering behavioral interview questions, use the STAR method (Situation, Task, Action, Result) to structure your responses. This method helps you tell a concise and compelling story.
If you have an upcoming interview for a reservationist position, you may be wondering what questions to expect. To help you prepare, we’ve put together a list of the top 20 reservationist interview questions and answers:
Answer: I have worked as a reservationist for _____ years at _____ company.
Answer: I listen to their concerns and do my best to resolve the issue to their satisfaction.
Answer: Good communication skills, patience, attention to detail, and the ability to multi-task.
Answer: I would remain calm and polite while attempting different strategies to resolve the issue, such as offering a different room or a complimentary service.
Answer: I prioritize tasks based on urgency and importance, while ensuring that all tasks are completed in a timely manner.
Answer: I double-check all information entered and confirm with the customer to ensure accuracy.
Answer: Yes, I have worked with _____ and _____ reservation software.
Answer: Dealing with difficult customers and managing conflicting priorities.
Answer: By actively listening to their concerns, providing excellent customer service, and going above and beyond to exceed their expectations whenever possible.
Answer: I calmed the customer down by empathizing with them and acknowledging their frustration. Then, I quickly found a solution to their problem by offering an alternative solution.
Answer: I handle it with the utmost care and ensure it is kept confidential at all times.
Answer: Yes, I have worked in several teams and have excellent communication and collaboration skills.
Answer: I listen to their concerns, apologize for any inconvenience, and provide alternative solutions such as offering a different room or complimentary service.
Answer: I prioritize tasks based on urgency and importance, create to-do lists, and ensure that all tasks are completed in a timely manner.
Answer: I have experience in offering customers additional services or upgrades based on their needs and preferences.
Answer: I would handle it with care and empathy, and assist them in cancelling their reservation while ensuring they were not charged any fees if applicable.
Answer: I would research the issue and seek guidance from a supervisor or colleague if needed to ensure the issue is resolved correctly.
Answer: I actively listen to feedback and strive to incorporate it to improve my skills and work performance.
Answer: I would correct the mistake and ensure that the customer is informed of the change.
Answer: I would explain the company policy and attempt to come up with alternative solutions to meet the customer’s needs.
With these questions and answers, you’ll be able to walk into your reservationist interview with confidence and preparedness.
Being a reservationist puts you on the front line of the hospitality industry. You interface with customers regularly, and you are responsible for ensuring that the bookings are accurate and timely, and that your clients’ experiences are enjoyable. To nail the interview, you must demonstrate that you have excellent communication skills, are detail-oriented, and can think on your feet.
By following these tips, you will be on the right path to nailing the interview as a reservationist. Remember, it is also important to be yourself, be honest, and be articulate about your strengths and weaknesses.
If you fail to research the company and the role you're applying for, you risk appearing unprepared and uninterested. Prior to the interview, learn about the company's mission, its products/services, and the role's responsibilities.
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