Pharmacy Technician Interview Preparation

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Pharmacy Technician Interview Prep

1 Free Guide Here

Read this free guide below with common Pharmacy Technician interview questions

2 Mock Video Interview

Mock video interview with our virtual recruiter online.

3 Evaluation

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4 Feedback

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Expert Tip

Maintain Good Eye Contact

Maintaining good eye contact shows confidence and that you're engaged in the conversation. However, be mindful to keep it natural and not stare.

Top 20 Pharmacy Technician Interview Questions and Answers

Pharmacy technicians play an essential role in dispensing medications, working with healthcare professionals, and assisting patients with their medical needs. As such, their skills and knowledge are in high demand. If you're looking to become a pharmacy technician, it's essential to prepare for the interview process, which is why we've compiled a list of the most common pharmacy technician interview questions below.

1. What motivated you to become a pharmacy technician?

As a pharmacy technician, I'm passionate about helping people and contributing to the healthcare industry. I'm also fascinated by the different drugs and their indications, and I want to be a part of the team that ensures patients receive the right medications at the right time.

2. What do you think your primary responsibilities will be as a pharmacy technician?

My primary responsibilities as a pharmacy technician will include verifying prescriptions, counting and dispensing medications, interacting with patients, and maintaining accurate records of medications and inventory.

3. How do you stay up-to-date with the latest trends or changes in the pharmacy industry?

I always keep myself informed about the latest trends and changes in the pharmacy industry by attending seminars, reading industry publications, and communicating with other healthcare professionals.

4. What type of software applications have you worked with?

I'm proficient in Microsoft Office Suite and Pharmacy management software like Cerner, ScriptPro, and QS/1. I can also learn new software applications quickly.

5. How would you handle a difficult or frustrated customer?

I would listen carefully to the customer's concerns, empathize with them, and work to find a solution that addresses their problem. I would also escalate the situation to a pharmacist if necessary.

6. Can you explain your experience with medication dispensing systems?

I'm familiar with medication dispensing systems like automated dispensing cabinets, Pyxis, and Omnicell. I understand how to load and unload medication orders, troubleshoot errors, and maintain documentation.

7. How do you maintain a clean and organized workspace?

I keep my workspace organized by prioritizing tasks, separating expired and non-expired medication, and cleaning areas after every use.

8. Have you ever dealt with patient confidentiality issues before?

Yes, as a pharmacy technician, I understand the importance of confidentiality. I have followed HIPAA regulations and ensured patient confidentiality while handling patient information during my previous experience.

9. How would you handle an incorrect prescription?

If I detect an incorrect prescription, I would not dispense the medication and immediately contact the pharmacist to rectify the situation.

10. How would you handle a medication recall notice?

If I received a medication recall notice, I would immediately stop dispensing the medication, remove it from the shelves, and notify all affected patients and healthcare professionals.

11. Describe a time when you went above and beyond for a patient/customer.

During one of my shifts, an elderly patient came in, visibly upset and confused about their medication. I spent extra time explaining the medication's dosage and indications, and I requested the pharmacist to follow up with the patient later that week. The patient was grateful and appreciative, and it made my day.

12. Can you explain drug interactions and side effects?

Drug interactions occur when two medications interact with each other and potentially cause harm to the patient. Side effects are the adverse reactions to medication. As a pharmacy technician, it's essential to understand these and caution patients about the risks involved and precautions to take.

13. How do you manage multiple tasks with conflicting priorities?

I prioritize each task based on its urgency, importance, and deadline, and then start by completing the most critical task first. I stay focused on one task at a time to ensure proper attention and completion.

14. How do you tackle a challenging task or an issue in the workplace?

To tackle challenging tasks or issues, I break them down into smaller, manageable steps and then work on each step one at a time. I also communicate with other team members or superiors for guidance, suggestions, and feedback.

15. How do you ensure accuracy when dispensing medications?

I ensure accuracy when dispensing medication by double-checking the prescription, the medication's strength and form, and counting the medication twice. I also check for any known allergies or potential interactions before dispensing the medication.

16. Why do you think paying attention to detail is essential in pharmacy?

By paying attention to detail, I can detect and prevent errors like incorrect medication, incorrect dosage, or drug interactions. In the pharmacy industry, mistakes can be detrimental to patient health, so attention to detail is crucial.

17. What qualities do you think are essential for a pharmacy technician to possess?

The qualities essential for a pharmacy technician to possess include being detail-oriented, organized, a strong communicator, able to work well in teams, and customer-oriented. These qualities help deliver quality care to patients, manage workflow, and foster teamwork in the workspace.

18. Can you explain the significance of accuracy in inventory management?

Accurate inventory management is essential because it prevents over or understocking of medications, saves money, ensures drug safety, and avoids medication wastage. Pharmacy technicians must maintain accurate inventory management to keep the pharmacy compliant with regulatory agencies.

19. How do you deal with a high-pressure work environment?

I deal with a high-pressure work environment by staying calm, prioritizing tasks, focusing on completing each task one at a time, and seeking support from my colleagues if necessary. I also take breaks if needed to refresh my mind and energize my body.

20. Why are you the best candidate for the job?

I have the essential skills, experience, and personality for this position. I'm committed to providing outstanding customer service, accuracy, and attention to detail in everything that I do. I'm a problem solver, a team player, and dedicated to continuing my professional development as a pharmacy technician.

Getting a job as a pharmacy technician requires preparation and practice, but by answering these common interview questions, you'll be well prepared to showcase your experience and qualifications to potential employers.


How to Prepare for Pharmacy Technician Interview

Preparing for a pharmacy technician interview can be both exciting and nerve-wracking. Whether you are a recent pharmacy technician graduate or have been working in this field for years, it's important to come prepared to showcase your skills and experience. Here are some tips to help you prepare for your pharmacy technician interview:

Research the job and the company

  • Before heading to your interview, take the time to research both the specific job you are applying for and the pharmacy company itself. This will give you a better understanding of the company's values, goals, and expectations for the role you are applying for. You can do this by reading the job description, researching the company website, and reaching out to current or former employees if possible.
  • Review your resume and cover letter

  • Make sure you are familiar with the details of your own resume and cover letter. You should be able to speak to your experience and skills listed on these documents clearly and confidently during your interview.
  • Be prepared to answer common interview questions

  • Interviewers often ask similar questions across different interviews. Be prepared to answer questions about your past work experience, what motivates you, and what you would do in certain situations. Practice answering these questions ahead of time so that you can provide clear responses during your interview.
  • Bring relevant documents with you

  • Make sure you bring copies of your resume, cover letter, and any other relevant documents to your interview. This will show your preparedness and help you refer to specific examples from your past work experience if needed.
  • Dress professionally

  • It's important to make a good first impression by dressing professionally for your interview. This means wearing appropriate clothing, grooming yourself well, and making sure your attire is clean and wrinkle-free.
  • Practice good communication skills

  • During your interview, it's important to communicate effectively with your interviewer. This means speaking clearly, maintaining eye contact, and actively listening. If you need clarification on a question, don't be afraid to ask for it.
  • By following these tips, you can feel confident and prepared for your pharmacy technician interview. Remember to stay calm and positive – you've got this!

    Common Interview Mistake

    Not Asking Questions

    Not asking questions can suggest a lack of interest or preparation. Prepare a few thoughtful questions in advance to show your enthusiasm and curiosity about the role.