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Insurance Interview Preparation

Practise Insurance Mock Interview Online
Amp up your Interview Preparation.
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Insurance Interview Prep

1 Free Guide Here

Read this free guide below with common Insurance interview questions

2 Mock Video Interview

Mock video interview with our virtual recruiter online.

3 Evaluation

Our professional HRs will give a detailed evaluation of your interview.

4 Feedback

You will get detailed, personalized, strategic feedback on areas of strength and of improvement.

Expert Tips
Interview Questions and Answers
Interview Preparation Guide
Common Interview Mistakes
Related Interview Preps

Expert Tip

Show Enthusiasm

Showing enthusiasm for the job and the company can make a great impression. Use body language and verbal cues to show your interest and excitement.

Top 15 Insurance Interview Questions and Answers

If you're applying for a job within the insurance sector, it's essential to have a good grasp of industry knowledge, sales skills and customer service. So, to help get you ready for your upcoming interview, we've compiled a list of the top 15 insurance interview questions and answers to assist you in your preparation.

1. What do you think motivates someone to purchase insurance?

  • People buy insurance to protect themselves against a loss they may not be able to financially sustain.

    • 2. Can you describe basic insurance policies?

  • A basic insurance policy consists of a contract between the insurer and policyholder, which specifies the terms of the coverage offered.

    • 3. What types of insurance policy are available?

  • The most common types of insurance policies are life, home, health, disability, and automobile insurance.

    • 4. What do you know about underwriting?

  • Underwriting is a process used by insurance companies to assess the risk and determine the level of coverage for a policyholder.

    • 5. Do you have knowledge of the current insurance market?

  • Yes, I have knowledge of the current insurance market and its trends, specifically those that are relevant to the position I am applying for.

    • 6. Can you tell me about a time when you worked with a difficult customer?

  • Be sure to provide an example of how you were able to diffuse the situation, find a resolution and retain the customer's business.

    • 7. What is your knowledge of different policy changes (eg. endorsements and riders)?

  • Insurance policies are not one-size-fits-all, and customers often need to request policy changes. Endorsements or riders refer to additional provisions added to the policy, which is crucial to understand when dealing with a client's policy.

    • 8. How do you best manage your day-to-day workflow?

  • Provide examples of time-management techniques such as creating to-do lists, prioritisation and delegating tasks.

    • 9. Can you describe the sales process for insurance policies?

  • New business is the lifeblood of an insurance company. As a result, provide a detailed overview of the steps you take to secure new business, from prospect research to the policy closing process.

    • 10. What are your strengths when it comes to sales?

  • Provide examples of how you have found success in finding and closing deals in the past.

    • 11. What is your experience with customer service?

  • Provide information about how you have provided exceptional customer service and what steps you take to effectively and sensitively handle any issues that may arise.

    • 12. Can you describe the different types of coverage levels?

  • There are many different coverage levels available for each type of insurance policy. This answer should provide an overview and some detail on the coverage levels within your desired position.

    • 13. Can you provide an example of how you have dealt with a claim?

  • A policyholder filing a claim can be a stressful time for any customer. Provide examples of how you empathise and take quick action to resolve the claim.

    • 14. How do you deal with ambiguity?

  • Provide examples of how you tackle problems with little to no guidance or direction from a supervisor.

    • 15. Why do you want to work in the insurance industry?

  • Explain your passion for the industry, showing any research you have conducted on the company and how the company values align with your own.

    • By being prepared with answers to these questions during your upcoming interview, you'll be putting yourself in a good position to make the right impression and land the job.


    How to Prepare for Insurance Interview

    Interviewing for an insurance job can be a challenging and exciting experience. As an insurance professional, you need to demonstrate your expertise, knowledge, and communication skills well. To prepare for an insurance interview, here are some valuable tips.

    1. Research the Company and its Products

    Start by researching the company and its insurance products. Make sure you have a good understanding of their product offering, target market, and the company’s mission and vision. You can visit the company website, read news articles or financial reports to gather information. Understanding the company’s values helps you tailor your responses to fit the company culture.

    2. Practice your Responses to Common Questions

    Prepare responses to standard interview questions like, why do you want to work in the insurance industry, what motivates you, and what challenges have you encountered and how did you overcome them. You can find common interview questions online and draft responses that showcase your experiences and skills. Rehearse the responses out loud to build confidence.

    3. Be Ready to Demonstrate your Technical Skills

    Being an insurance professional demands numerous technical skills like attention to detail, analytical skills, and the ability to be comfortable with a variety of software. Make sure you highlight your technical expertise, whether it's using Excel or insurance software, and provide examples of how you have applied technical skills in your previous experience.

    4. Dress Professionally and Arrive Early

    Dressing well for an interview is essential, regardless of the type of job you are interviewing for. Make sure you dress professionally and wear something that you feel comfortable and confident in. Arrive ten to fifteen minutes before the interview so that you have enough time to settle down, and do any last-minute preparations.

    5. Ask Questions

    Finally, take the opportunity to ask meaningful questions. Come prepared with questions that relate to the role’s day-to-day responsibilities, company culture, and advancement opportunities. It shows that you have taken the time to understand the company and its values and will help you determine if the company is a good fit for you.

    Remember that, while preparing for an insurance interview, every effort counts. By following these five tips, you will be well prepared and confident to ace your interview.

    Common Interview Mistake

    Interrupting the Interviewer

    Interrupting the interviewer can be seen as rude or impatient. Always allow the interviewer to finish their thought before you respond.

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