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Guide Interview Preparation

Practise Guide Mock Interview Online
Amp up your Interview Preparation.
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Guide Interview Prep

1 Free Guide Here

Read this free guide below with common Guide interview questions

2 Mock Video Interview

Mock video interview with our virtual recruiter online.

3 Evaluation

Our professional HRs will give a detailed evaluation of your interview.

4 Feedback

You will get detailed, personalized, strategic feedback on areas of strength and of improvement.

Expert Tips
Interview Questions and Answers
Interview Preparation Guide
Common Interview Mistakes
Related Interview Preps

Expert Tip

Use the STAR Method

When answering behavioral interview questions, use the STAR method (Situation, Task, Action, Result) to structure your responses. This method helps you tell a concise and compelling story.

Top 20 Guide Interview Questions and Answers

1. Tell me a little about yourself.

Start with your name and relevant professional experience in guide services. Follow up with your educational background and key skills.

2. What inspired you to become a guide?

Talk about your love for a specific location or history, your passion for sharing information and your desire to create unforgettable experiences for guests.

3. What techniques do you use to engage guests?

Discuss the specific methods you use to create engaging experiences for guests, such as storytelling, humor or personal interaction.

4. How do you ensure guest safety during tours?

Explain your approach to managing difficult guests, following safety protocols and mitigating risks during tours or outdoor activities.

5. How do you handle problematic guests?

Describe your approach to managing guests who may be difficult, aggressive or disruptive. Discuss specific techniques and strategies for resolving conflicts and ensuring everyone's safety.

6. How do you keep current on local news and events?

Talk about your strategies for staying in touch with local news and events, such as reading the news, following social media or networking with other guides.

7. How do you prepare for tours?

Discuss your approach to researching, organizing and preparing for guided tours, including creating itineraries and ensuring all necessary equipment or materials are available.

8. Can you discuss a time when something went wrong during a tour and how you handled it?

Share a specific example of a challenging situation you faced during a tour, how you addressed it and what you learned from it.

9. How do you handle requests for information you don't know?

Talk about your approach to finding information and answering questions when you don't know the answer, such as researching or consulting with colleagues.

10. Can you explain how you tailor tours for different groups or individuals?

Discuss your approach to creating customized tours for specific groups or individuals, including taking into account their interests, abilities or other preferences.

11. How do you incorporate feedback from guests into your tours?

Talk about your approach to collecting and incorporating feedback from guests, including adapting your tours to meet specific concerns or preferences.

12. How do you stay professional in difficult or stressful situations?

Discuss your strategies for maintaining a calm, professional demeanor during stressful or challenging situations, such as using breathing techniques or detaching from the situation slightly.

13. How do you handle emergencies or unexpected events during a tour?

Discuss your approach to managing unexpected or emergency situations during a tour, including staying calm, following safety protocols and engaging guests as necessary.

14. Can you discuss a time when you had to work with difficult colleagues or team members?

Share a specific example of a challenging team dynamic you faced and how you addressed it.

15. How do you ensure that you are delivering high-quality tours?

Discuss your strategies for ensuring that your tours are of the highest quality, including reviewing guest feedback, soliciting feedback from colleagues and continually improving your performance.

16. How do you handle guests with diverse backgrounds or abilities?

Talk about your strategies for accommodating guests with diverse backgrounds or abilities, such as providing appropriate accommodations or adjusting your delivery to meet individual needs.

17. How do you approach sharing sensitive or controversial information during tours?

Discuss your approach to sharing sensitive or controversial information during tours, such as being mindful of the audience and presenting information in a neutral, objective way.

18. What would you do if you faced a language barrier during a tour?

Talk about your approach to dealing with language barriers during tours, including utilizing translation services or adapting your tour delivery to be more visual or interactive.

19. Can you discuss a time when you went above and beyond for a guest?

Share a specific example of a time when you went above and beyond for a guest, such as providing additional assistance or taking the time to make a personal connection with them.

20. How do you handle difficult feedback or negative reviews?

Discuss your approach to handling negative feedback or reviews, including listening actively, addressing concerns and using feedback to improve your performance.


How to Prepare for a Guide Interview

Working as a guide can be an incredibly rewarding career. Guides are responsible for leading individuals and groups through different environments, sharing knowledge about history, culture, and environment. If you are preparing for a guide interview, then there are some essential things you need to do to ensure your success.

Research the Company

  • Begin by researching the company and understand their mission and values. This will help you understand the job requirements, and what is expected of you as a guide.
  • Check out their website, read reviews on sites such as TripAdvisor, and try to learn as much as you can about their tours, audience demographics, and company culture.

    • Dress Appropriately

  • Dress appropriately for the interview. Depending on the company, you may need to choose a specific attire that reflects their brand or is suitable for the nature of the job.
  • Even if you're working in a physically demanding job, such as hiking or kayaking guide, it’s still essential to take the interview seriously and dress professionally.

    • Practice Your Communication Skills

  • Guides are great communicators, and it's essential to show off your ability to communicate effectively with clients
  • Practice active listening, speak clearly and confidently, and use body language to emphasize your point effectively.

    • Focus on Customer Service

  • Customer service is a top priority for any guide, and it’s important to show during the interview that you can offer an exceptional customer experience.
  • Be aware of your tone and body language, be friendly and cordial, solve problems quickly and efficiently, answer questions thoroughly, and be welcoming to clients.

    • Show Off Your Experience

  • If you have prior experience as a guide, emphasize this during the interview by sharing specific situations, interactions or success stories.
  • If you don’t have experience as a guide, you may consider signing up for local volunteering or non-profit organizations to gain some experience and boost your resume.

    • Be Willing to Learn

  • Lastly, be prepared to receive feedback and follow the company’s training procedures.
  • Pay attention to the requirements for the specific job, be flexible, and demonstrate your eagerness to learn and contribute positively to the team.

    • A guide position is suitable for individuals who are passionate, knowledgeable, and community-focused. Employers are looking for enthusiastic and outgoing people who have excellent communication skills, previous experience, and who can provide outstanding customer service. By following the tips outlined above, you can show your best self during the guide interview and land your dream job.

    Common Interview Mistake

    Not Relating Your Skills to the Job

    Failing to relate your skills and experiences to the role can make it hard for the interviewer to see your fit. Use examples that directly tie your skills to the job requirements.